Human Factor is seeking, on behalf of a client, a leading company in the retail industry, a Warehouse Manager.

About the role

The successful candidate will oversee all warehouse operations, ensuring efficiency, productivity, and high service standards across receiving, storage, inventory management, and dispatch activities. You will play a key role in optimizing warehousing processes, leading and developing warehouse teams, and driving operational excellence through continuous improvement initiatives.

This position requires a hands-on leader with strong operational expertise, commercial awareness, and excellent organizational skills, capable of maintaining inventory accuracy, improving warehouse performance, and ensuring seamless coordination across teams and departments.

Key Responsibilities

• Maintain high customer satisfaction levels through excellence in receiving, identifying, dispatching, and ensuring product quality

• Measure and improve employee performance and warehouse operational effectiveness

• Manage disciplinary matters, attendance, and performance of direct reports in collaboration with management teams

• Control and optimize warehouse storage capacity, organization, and inventory space utilization

• Ensure inventory accuracy and shipment reliability through strong operational controls

• Communicate role expectations, train employees, and support workforce development initiatives

• Identify staffing requirements and allocate workloads to maximize efficiency and productivity

• Interact with clients to resolve operational issues and respond to inquiries

• Maintain warehouse records, prepare reports, and document operational information and performance metrics

• Collaborate with engineering and cross-functional teams to improve warehouse processes and workflows

• Identify operational gaps and implement innovations to improve existing procedures and practices

• Coordinate activities effectively with internal teams and departments to ensure operational alignment

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field

• Established warehouse supervisory or management experience

• Strong understanding of Warehouse Management Systems (WMS) and SAP software

• Solid knowledge of warehouse operations, inventory control, and conventional management practices

• Ability to retrieve, analyze, and accurately input operational data

• Hands-on commitment to staff training, development, and continuous improvement

• Strong knowledge of Health & Safety and ISO regulations

• Excellent interpersonal, communication, and stakeholder management skills

• Strong organizational and time management abilities

• Proven experience coordinating and directing warehouse operations