Human Factor is seeking, on behalf of a client operating in the education and learning & development sector, a motivated and detail-oriented Customer Development Advisor.

The selected professional will play a key role in building and nurturing strong client relationships, supporting learning projects from initial briefing through implementation, and contributing to the overall growth and quality of client partnerships.

Key Responsibilities

• Develop and maintain strong relationships with existing and potential customers to drive growth and retention.

• Conduct thorough briefing meetings with customers to understand their needs and objectives.

• Assist in the creation and implementation of proposals for learning and development projects.

• Monitor customer feedback and project progress, collaborating with internal teams to address issues and continuously improve services.

• Prepare and deliver regular reports on customer development activities and outcomes.

• Support the planning and execution of customer events, webinars, and other engagement initiatives.

• Provide administrative and operational support, including scheduling meetings and managing customer and company databases.

Requirements

• Bachelor’s degree in Business, Management, Human Resources, or a related field.

• Experience in customer development within HR consultancy, Learning & Development, or a related field will be considered a strong asset.

• Strong organizational and project management skills.

• Excellent verbal and written communication skills.

• Strong customer-oriented mindset with high attention to detail.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in Microsoft Office Suite and CRM software.

• Excellent command of the English language.

Are you Interested?

If this role sounds like a great fit for you, we would love to hear from you!