While this position is not presently active, we welcome expressions of interest from qualified professionals. Your application will be reviewed and considered for future opportunities aligned with this role.

Human Factor is seeking a Key Account Manager. The selected professional will manage strategic accounts within the organised trade channel, ensuring strong commercial performance, driving growth opportunities, and strengthening long-term partnerships with key retail customers. This role combines commercial strategy, negotiation, and operational excellence in a dynamic and fast-paced market environment.

Key Responsibilities

• Develop and implement commercial plans with key accounts to achieve sales, profit, and market share objectives
• Maintain strong relationships with buyers and category managers within organised trade
• Coordinate annual negotiations, including pricing, trade terms, and promotional agreements
• Monitor account performance, analyse sales data, and prepare periodic reports and forecasts
• Ensure the successful execution of promotional activities, merchandising standards, and in-store initiatives
• Collaborate with Marketing, Supply Chain, and Finance teams to align strategies and ensure operational effectiveness
• Identify growth opportunities, category trends, and competitive insights to support strategic decisions
• Track budgets, rebates, and trade investments to optimize ROI
• Resolve operational issues related to orders, deliveries, and product availability
• Prepare regular business reviews and presentations for internal and client stakeholders

Requirements

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field
• Minimum 4–5 years of experience in key account management or commercial roles in the food or FMCG sector
• Proven track record in managing organised trade accounts
• Strong negotiation, communication, and relationship-building skills
• Analytical mindset with experience in sales reporting, forecasting, and data-driven decision-making
• Ability to coordinate cross-functional initiatives and work in a fast-paced environment
• High level of professionalism, ownership, and customer orientation
• Proficiency in Microsoft Office Suite and CRM/sales analysis tools
• Experience with category management and trade marketing is considered a strong plus