Human Factor is seeking, on behalf of a client - a company specializing in professional career development - for a B2B Account Specialist. The selected professional will be the primary point of contact for individual clients and educational institutions.

Key Responsibilities

• Serve as the first point of contact for clients (students, parents, and educational institutions) via phone, email, and online channels.
• Provide accurate information about the company's' products, services, and educational tools
• Record, track, and follow up on customer inquiries and support tickets through the company’s CRM
• Guide new customers through onboarding processes and assist them in using the company’s digital platforms
• Handle and resolve customer complaints in a professional, solution-oriented manner
• Maintain up-to-date knowledge of company offerings, ensuring clear and consistent communication
• Collaborate with sales, marketing, and product teams to improve the overall customer experience
• Gather and communicate customer feedback to relevant departments for process and service improvement

Responsibilities

• Bachelor’s degree in Business Administration, Communication, Education, Psychology, or a related field
• 2+ years of experience in customer support, client services, or account management, preferably in B2B or educational services
• Strong familiarity with CRM systems (e.g. Salesforce, HubSpot) and office productivity tools (MS Office /Google Workspace)
• Excellent written and verbal communication skills in English and Greek
• Experience in customer onboarding or customer success roles
• Exposure to SaaS products or digital learning platforms
• Demonstrated ability to handle multiple projects and requests simultaneously in a
  dynamic environment